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Dinner & Discussion

NEW DATE: March 6, 2019 @ 6:00 - 9:00 pm  

 
Join the Society for Information Management (SIM) Toronto Chapter for a roundtable discussion with Dr Ron Babin about his research and views on how Supply Chains are being impacted by Digital Transformations.

Presenter Dr. Ron Babbin
Dr. Ron Babin DBA,  President, Faculty Association and Adjunct Professor at Ryerson University
Location The National Club, 303 Bay St, Toronto, ON M5H 2R1              map directions
Topic Digital Transformations (TX): Disrupting the Global ITO/BPO Markets
Summary Dr. Babin will present his views on how IT Outsourcing (ITO) & Business Process Outsourcing (BPO) markets are being disrupted by the emergence of AI capabilities & expanding Cloud Services.
Description

All organizations depend on outsourcing partners and external service providers to support their core business processes and IT operations. Today these traditional service markets are being disrupted by two complementary technology forces, (a) reliable, affordable AI and, (b) the availability of ubiquitous cloud services. As these trends continue, they are converging to create a new enhanced cloud services environment that can effectively deliver “Outsourcing as a Service”.

Managing these DX trends is critical to mastering, maintaining and innovating business models and sustaining successful customer interactions. However, firms are discovering that their in-house DX capabilities are proving to be inadequate.

Since DX requires combinations of special skills that are not readily available how can enterprises successfully deal with concerns like:

  • What are the motivations for utilizing external DX driven services?
  • How should firms plan their the mix of outsourced and BPO services
  • How do delivery performance, innovation, service excellence and continuous improvement fit in the “Outsourcing as a Service” market

Ron Babin will share views on these trends based on his experience and roles as a senior management consultant with organizations like Accenture and KPMG and as an Associate Professor at Ryerson University's Ted Rogers School of IT Management (ITM).

Ron teaches IT management courses in the undergraduate and MBA programs andhe works with the IT Executive Research Program at IDC where he is an Adjunct Researcher. Ron also has been an advisor to the IT program at the Richard Ivey School of Business and to the IT program at Sheridan College and a regular judge at the MIS case competition at the annual Inter-Collegiate Business Competition at Queen’s University.

Registration Please include any dietary preferences when confirming your attendance.  RSVP to torontosim@gmail.com
Price Free for Toronto SIM members. Non-members may purchase attendance that includes the discussion and full course dinner. Non-member Purchase $120 + HST

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