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CEO's Expectations from CIO 

Wednesday, March 10, 2020

Event recap – SIM SF Bay Area members and guests participated in an interactive panel discussion with David Politis andThomas Donnelly, respectively the CEO and CIO of BetterCloud.

BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. David and Thomas shared their perspectives on their roles and relationships to each other, the board, their IT users and customer base. Their discussion and responses to questions from our members touched on the following areas:

For tech (solutions) company
  • CIO's role as a user - involved in product management and support
  • CIO's role as a product evangelist - customer facing, with KPIs tied to that role
For all companies
  • CIO's role being elevated to COO type of responsibility. Every process in companies are being automated, CIO is architect/owner of the technology supporting those processes
  • Evolution in traditional IT roles/responsibilities
  • Business analysts becoming functional relationship managers & product manager for the technology supporting other functions; earlier engagement of IT in the business product/application lifecycle
  • Importance of Enterprise PMO to improve coordination between business units and IT
  • To help move from tactical to strategic partner, establish business productivity success metrics and reinvest portion of resulting savings/value back into next strategic projects
  • CIO's relationship w/ Board of Directors – CEO has to support the IT agenda, help translating the IT roadmap/spend to the business objectives and KPIs that the board is focused on. Position IT leaders as driving growth/cutting costs, vs. owning a cost center
We thank David and Thomas for participating in such an engaging and informative conversation with our members!

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