3. Thursday, April 16, 2-3 PM – A Primer on Business Continuity Planning and Crisis Management—Updating Plans for Operational ResiliencyDiscussion led by Lea Eriksen, City of Long Beach CIO, and Thomas Phelps IV, Laserfiche CIO, ISACA BCP Instructor and USC Adjunct Professor
Before COVID-19 drove California communities to declare “safer-at-home” orders, many IT leaders were watching the pandemic hit Washington State and gauging how quickly they should respond. Should we go to our CEO to declare a disaster and preemptively put our companies into crisis management mode—potentially disrupting the business? Or, should we wait to see evidence of COVID-19 spread and for local health authorities and public figures to act first?
Along with many CIOs, Thomas Phelps, CIO of Laserfiche, a global leader in intelligent process automation and content management, faced this issue. He reached out to his peers, including Lea Eriksen, CIO and Director of Technology and Innovation for the City of Long Beach, as the crisis was unfolding to understand the public sector response.
In this session, Thomas and Lea will discuss public/private sector coordination, anticipating disaster events by taking an “all hazards” approach, and how COVID-19 put business continuity plans (BCP) to the ultimate test. These technology leaders will provide a primer on the key differences and components of business continuity, disaster recovery, and crisis management plans. Thomas will also share insights gained from leading business continuity plan initiatives for global companies prior to 9/11, H1N1 and now COVID-19.
Join your peers to benchmark ideas on emergency preparedness, the three phases of crisis management, business impact analysis (BIA) approaches and BCP frameworks (ISO 22301, NFPA 1600, DRI, NIST 800-34).
Thomas Phelps teaches on auditing business continuity management for ISACA and is an adjunct professor at the University of Southern California. Lea Eriksen has more than 20 years of experience working in local government, and is part of the crisis management team for the City of Long Beach.