Upcoming Events

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SCSIM Virtual Forum of Challenges Related to the Covid-19 Crisis

Community matters during this difficult time. As we all struggle to deal with the current crisis, the SCSIM community is here to support you. Our board met on Thursday, March 26, to discuss how we can all help our SCSIM practitioner community respond to the COVID-19 health and economic crisis.

As a result, we are scheduling a series of virtual discussions, where SCSIM board members will host a discussion of the challenges that are facing us at this time. The sessions are free; however, each session is limited to 50 participants, so we encourage you to sign up soon for the sessions that are most interesting to you!

A link will be sent to you upon registration. If your plans change, please contact us at marketing@scsim.org as registration is capped at 50 people. We expect a wait list for this event. SCSIM reserves the right to unregister any individual who is not a practitioner member or invited guest.


Friday, April 3, 2:00-3:00 PM – Handling Global Teams in a Pandemic

Discussion led by Cindy McKenzie, Deluxe Entertainment CIO, and Lance Ralls, Belkin International CIO

Monday, April 6, 3:00-4:00 PM – Challenges facing CIOs in the Retail, Restaurant, Hospitality and Gaming Industries

Discussion led by Grant Anderson, Living Spaces CIO and SCSIM Treasurer

Thursday, April 16, 2-3 PM – A Primer on Business Continuity Planning and Crisis Management—Updating Plans for Operational Resiliency

Discussion led by Lea Eriksen, City of Long Beach CIO, and Thomas Phelps IV, Laserfiche CIO, ISACA BCP Instructor and USC Adjunct Professor

Wednesday, April 22, 2:30-3:30 PM – Moving to Online Teaching in a Hurry

Discussion led by Helen Norris, Chapman University CIO, EDUCAUSE Board Member and SCSIM Vice Chair and Dr. Todd Britton, University of LaVerne CIO
A link to the event will be emailed to you upon registration.

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1. Friday, April 3, 2:00-3:00 PM – Handling Global Teams in a Pandemic
Discussion led by Cindy McKenzie, Deluxe Entertainment CIO, and Lance Ralls, Belkin International CIO

Many global companies have business continuity and disaster recovery plans (BCDR) that may impact one or two sites. But, most plans don’t address a global pandemic where a majority of your facilities are closed at the same time for an extended period. Also, how do you deal with industry security requirements that require segregated networks, yet still enable employees to work from home (WFH) on a production network during this crises?

This session will be hosted by Cindy McKenzie, CIO of Deluxe Entertainment, a global leader in digital media and entertainment services, and Lance Ralls, CIO of Belkin International, a global company with three highly recognized brands—Belkin, Linksys and WeMo. As COVID-19 circled the globe, Cindy and Lance had to quickly answer these questions and put contingency plans in place.

In this session, they will share how they are navigating country-specific government rules and guidelines that seem to change by the day. Topics will also include regional issues affecting WFH response, implications of operating in multi-tenant offices, customer security and compliance requirements, and the impact to BCDR plans when working with onsite clients, third party providers and others.


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2. Monday, April 6, 3:00-4:00 PM – Challenges facing CIOs in the Retail, Restaurant, Hospitality and Gaming Industries
Discussion led by Grant Anderson, Living Spaces CIO and SCSIM Treasurer

The retail and services industry is being hit hard by the COVID-19 crisis. The media is already reporting St. Louis Fed projections that the coronavirus economic freeze could cost 47 million jobs. According to these reports, U.S. unemployment rate could soar past 32%, higher than 25% seen during the Great Depression.

Living Spaces, a Southern California-based furniture company with retail stores across the U.S., quickly saw how the health crisis became a conversation about the business. With “shelter-in-place” orders across many states, shoppers could no longer see and experience Living Spaces massive showrooms that included 150 living rooms, 115 dining rooms and 100 bedrooms.

In this session, Grant Anderson, CIO of Living Spaces, welcomes IT leaders from the retail and services industry to join and collaborate. Discussion topics will range from secure ways to work from home, revenue concerns, supply chain and delivery of goods and services, staff furloughs precipitated by store and hotel closings, immediate cost control measures, IT projects to support the business, and the impact of the CARES Act.


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3. Thursday, April 16, 2-3 PM – A Primer on Business Continuity Planning and Crisis Management—Updating Plans for Operational Resiliency
Discussion led by Lea Eriksen, City of Long Beach CIO, and Thomas Phelps IV, Laserfiche CIO, ISACA BCP Instructor and USC Adjunct Professor

Before COVID-19 drove California communities to declare “safer-at-home” orders, many IT leaders were watching the pandemic hit Washington State and gauging how quickly they should respond. Should we go to our CEO to declare a disaster and preemptively put our companies into crisis management mode—potentially disrupting the business? Or, should we wait to see evidence of COVID-19 spread and for local health authorities and public figures to act first?

Along with many CIOs, Thomas Phelps, CIO of Laserfiche, a global leader in intelligent process automation and content management, faced this issue. He reached out to his peers, including Lea Eriksen, CIO and Director of Technology and Innovation for the City of Long Beach, as the crisis was unfolding to understand the public sector response.

In this session, Thomas and Lea will discuss public/private sector coordination, anticipating disaster events by taking an “all hazards” approach, and how COVID-19 put business continuity plans (BCP) to the ultimate test. These technology leaders will provide a primer on the key differences and components of business continuity, disaster recovery, and crisis management plans. Thomas will also share insights gained from leading business continuity plan initiatives for global companies prior to 9/11, H1N1 and now COVID-19.

Join your peers to benchmark ideas on emergency preparedness, the three phases of crisis management, business impact analysis (BIA) approaches and BCP frameworks (ISO 22301, NFPA 1600, DRI, NIST 800-34).

Thomas Phelps teaches on auditing business continuity management for ISACA and is an adjunct professor at the University of Southern California. Lea Eriksen has more than 20 years of experience working in local government, and is part of the crisis management team for the City of Long Beach.


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4. Wednesday, April 22, 2:30-3:30 PM – Moving to Online Teaching in a Hurry
Discussion led by Helen Norris, Chapman University CIO, EDUCAUSE Board Member and SCSIM Vice Chair and Dr. Todd Britton, University of LaVerne CIO

Imagine sitting in a classroom one day learning from some of the top educators in the world, and then being told the next day that all classes are moving online. Whether you are a student, faculty or staff, pivoting to an online learning environment is a disruptive experience. Often the outcomes are mixed. LAUSD just reported that a third of all Los Angeles high school students are not in regular contact with their teachers—much of this may be attributed to the digital divide or parental involvement.

Helen Norris, CIO of Chapman University and Board Member for EDUCAUSE, and Dr. Todd Britton, CIO at the University of LaVerne, will lead this session on how public and private universities rapidly moved to online teaching. Chapman is a top-ranked private university with a globally recognized film school and graduate programs that jumped this year in 2021 U.S. News & World Report rankings.

Helen and Todd will share lessons learned that apply to all industries, discuss how IT enabled the transition to online learning, and discuss the impact to the overall student and faculty experience. Educators, parents and IT leaders from our SCSIM membership are all welcomed to join this collaborative discussion.